Linchpin Service-Package : Full Technical Support for Your Linchpin Instance

A Linchpin intranet is quickly becoming a critical application in many companies, and the availability and technical stability are key requirements. Many companies do not have the necessary resources and support capabilities to maintain and operate an intranet. Some prefer to leave the long term support to an experience partner: backups, monitoring, security and software updates, and the quick repair of critical faults.

We offer our Linchpin customers a solution to ensure the best operation and data security of their Linchpin intranet. The service package for Linchpin includes hosting in addition to the maintenance of the virtual machine (VM), implementation of updates, repairs and is covered by a Service Level Agreement specifying support hours, response times and resolution times. The service package combines the all the essentials for supporting your Linchpin intranet for one flat fee.

We offer two options to customers: hosted by //SEIBERT/MEDIA or hosted within the customer’s own infrastructure.

Hosted by //SEIBERT/MEDIA

  • //SEIBERT/MEDIA provides Linchpin hosting on a virtual server in a certified, German data center.
  • We regularly update the operating system and apply security updates.
  • We provide daily backups and 24/7 monitoring.
  • We apply all Confluence updates.
  • When testing is required, it will be done on a cloned Linchpin instance and we include the temporary hosting of the clone instance, until the release of the update is approved for the live Linchpin instance.
  • We resolve all faults as defined in EVB-IT Pflege S-AGB.
  • Our Service Level Agreement covers the Support Hours, Response Times und Resolution times as defined for SLA Silver. (SLA Gold is available for shorter response time and resolutions times, and can be purchased for an additional fee).

Customer hosted

  • The Linchpin intranet is hosted on a server in the customer’s infrastructure.
  • We provide Linchpin as a VM and include the support and full maintenance of the VM (e.g. operating system security updates) as well as 24/7 monitoring.
  • We apply all Confluence updates.
  • When testing is required, it will be done on a cloned Linchpin instance and we include the temporary hosting of the clone instance, until the release of the update is approved for the live Linchpin instance.
  • We resolve all faults as defined in EVB-IT Pflege S-AGB.
  • Our Service Level Agreement covers the Support Hours, Response Times und Resolution times as defined for SLA Silver. (SLA Gold is available for shorter response time and resolutions times, and can be purchased for an additional fee).

Please note: there are several requirements on customer’s infrastructure for the customer-hosted support package, and they must be ensured before purchasing the service package. Please refer to our knowledge base article describing the full details of our service package.

Transparent pricing

Just as we offer the implementation of new Linchpin intranet projects for a guaranteed fixed price, the monthly cost of our Linchpin service package is equally transparent and based on the number of licensed users in your Linchpin intranet.

LINCHPIN-Service Package Users 10 Users 25 50 100 250 500 2,000 10,000 10,000+
Hosted by //SEIBERT/MEDIA or on the customer’s server. 500€ 500€ 500€ 600€ 750€ 1,000€ 1,250€ 1,750€ ab 3,000€

 

The additional cost for SLA Gold is independent of the number of users, and is an additional 200€ per month. More information about our Service Level Agreements is provided in the article in our knowledge base.

With this, we offer our customers full technical support for their Linchpin intranet, including all the essential services for the operation of the system, at a transparent and flat monthly price.

Auf Deutsch lesen.

Further information

Linchpin – Social intranet with Confluence
Example Linchpin implementations from our customers (in German)
Differentiating between Confluence and Linchpin: why you need Linchpin for your intranet

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