Email continues to be the main medium for digital communication in many companies, and at the same time is one of the biggest time wasters and productivity killers. Email is fast, convenient, and normal – and is often abused to a greater degree than any other digital communications technology.
One of the biggest problems is that email communication is frequently ‘unofficial’, as the contents are not centrally documented, transparent, and available to the entire organization. This does not mean that I want to condemn email as a whole – there are good and bad emails.