Linchpin at s ServiceCenter: A modern social intranet as an information platform for around 300 employees

As the competence center of Erste Bank und Sparkassen Österreich, the s ServiceCenter stands for professional services and customer contacts of all kinds. The s ServiceCenter offers its customers individual, personal service - 24 hours a day, seven days a week, 365 days a year. Founded as a wholly owned subsidiary of Erste Bank und Sparkassen, the organization now employs around 300 people.

// SEIBERT / MEDIA carried out a social intranet implementation project together with the s Service Center based on the Linchpin Intranet Suite . The result is a modern intranet solution that offers all employees a new information platform to make it easier to find and share information and news.

What were the requirements for the new intranet?

Some solutions were compared in the evaluation phase. Since Atlassian Confluence was already in use and you didn't want to move too far away, you looked for ways to make Confluence a full intranet.

s Servicecenter is a financial service provider that advises and supports its customers. The company therefore relies on being able to provide information internally as quickly as possible. The central requirement was to be able to control and switch news in a targeted manner. Customers and service teams must be informed in good time when new products are introduced. It is important that the necessary information can be passed on to the appropriate teams.

Why did you choose Linchpin?

In the end, the reason the customer chose Linchpin was due to the added value Linchpin created for the company and planning Christmas parties at the s Service Center became much easier thanks to Linchpin, Anna Mach reports in the following interview.

Linchpin intranet: get to know and test now

Are you interested in Confluence as an intranet basis? Would you like to add helpful enterprise features to an existing platform? With Linchpin we offer a mature solution that Confluence extends to a full social intranet suite. You can find detailed information on functions, possibilities, advantages and prices on our  Linchpin website .