Atlassian has announced pricing adjustments for the Atlassian Cloud that will take effect on 18 October 2023. This involves changes to the list and benefit prices for certain cloud products. In addition, Atlassian is also limiting the execution of automations for Jira Cloud products. These automation limits will take effect on 1 November 2023. We’ll give you an overview of what changes you can expect.
No matter whether you need access to the new software, want to request a well-deserved holiday or would like to reset your password – all of these service requests will need to be handled by your IT team. To fulfil your request as quickly and efficiently as possible, good Service Request Management is needed. In this blog article, you will find out what exactly this is and which best practices have emerged.
It’s quite worrying if information about your company’s hardware and software assets – also known as IT assets – is not documented, managed and checked in a uniform way. But above all, it can cost your company a lot of money, because without good IT Asset Management, chaos reigns over the inventory and it is not uncommon for unnecessary purchases to be made. But what is IT Asset Management anyway? And how can it help you keep track of all IT assets, reduce costs and increase productivity?
Do you like standing in queues? No? Neither do we. For some types of corporate events – e.g. photos for the employee directory or pizza day in the canteen – it makes sense to divide the event into several time slots to avoid annoying waiting times. This is now very easy in Linchpin – thanks to the event time slots! Decide for yourself how many time slots you want to divide your event into, how many minutes a time slot consists of and how many of your colleagues are allowed to register per slot.
The Atlassian Marketplace offers thousands of apps. That sounds great, but it also makes it difficult for customers to decide whether to purchase a particular app. Even if something like the number of installations or written reviews are helpful clues to get closer to a decision, caution is advised, because not every successful app is also the ideal solution for your business. We show you the 6 pitfalls of the Atlassian Marketplace and what you should look out for when choosing an app.
In ITSM, the administrative teams of a company see themselves as service providers for the employees. The ITSM teams systematically break down their work areas and tasks into individual standardized services. This concept is now spilling over beyond the boundaries of IT: companies want to ensure that other teams (HR, marketing, procurement, sales, etc.) also embrace the idea of service. The goal is organization-wide enterprise service management (ESM).
“I’m unstoppable!” The song by Sia is a true anthem for more self-confidence, as it encompasses the value of our Women in Tech Night ’23! Our event hopes to achieve this and provide a stage for women in the IT industry. In this article, we revisit the best moments of the evening and tell you what’s next for Women in Tech Night in 2024.
Making sure that IT incidents are systematically identified, effectively remedied and followed up in a structured way falls within the scope of IT Service Management. That is why ITSM requires modern incident management, which ideally comprises a cycle of five stages: Preparation, Detection and Alerting, Containment, Remediation, Analysis.
In today’s always-on world, it is more important than ever for ITSM teams to be able to offer fast and standardized services. To achieve this, companies that use Data Center as a deployment option should rely on Jira Service Management Data Center. Here are five reasons why companies choose this ITSM tool.
With the Confluence integration for Jira Service Management, not only will you save a lot of time when handling your service desk requests – your customers will also get direct access to the self-help assistance you provide.