Making sure that IT incidents are systematically identified, effectively remedied and followed up in a structured way falls within the scope of IT Service Management. That is why ITSM requires modern incident management, which ideally comprises a cycle of five stages: Preparation, Detection and Alerting, Containment, Remediation, Analysis.
All posts by Ann-Sophie Crecelius
5 Reasons Why ITSM Teams Rely on Jira Service Management Data Center
In today’s always-on world, it is more important than ever for ITSM teams to be able to offer fast and standardized services. To achieve this, companies that use Data Center as a deployment option should rely on Jira Service Management Data Center. Here are five reasons why companies choose this ITSM tool.
Integrating Confluence into Jira Service Management: How ITSM Teams Efficiently Handle Service Desk Requests
With the Confluence integration for Jira Service Management, not only will you save a lot of time when handling your service desk requests – your customers will also get direct access to the self-help assistance you provide.
7 Tips To Get Your ITSM Teams Ready for On-call
In ITSM, development, operations and support are no longer clearly separated, but go hand in hand. That’s why companies need to ensure that ITSM teams are actually operational when they’re on call. Here are 7 tips to help you do just that.
We Won an Award! Seibert Media is one of the “Best IT Service Providers 2023”!
We are very excited: Seibert Media is one of the best IT service providers 2023 in Germany! brandeins/thema, a joint project of brand eins and Statista, has included us, one of 285 companies, in its list of the best. Not only that, but Seibert Media is among the top quarter of companies recommended in the survey.
Hybrid work with Google Workspace – Part 4: How to Succeed in Hybrid Meetings with Google Meet and Companion Mode
Have you ever attended a hybrid meeting remotely and wondered, “Do people in the office even notice me?” It’s not a great feeling when you’re sitting in your home office, barely able to join the conversation and ultimately feeling left out. But with Google Meet and Companion Mode, remote colleagues no longer have to worry about being literally “left out” of hybrid meetings. We’ll show you what interactive features Companion Mode has in store for you.
Hit the Road, Jack – the Atlassian Data Center Roadmap and More Accessibility in Confluence and Linchpin
Modern software is not only characterized by the fact that the technology is optimized or that new feature releases appear regularly. Rather, modern software also addresses the compliance requirements of companies, for example by enabling accessibility. In this regard, Confluence Data Center from Atlassian and our own social intranet, Linchpin Intranet Suite, are setting a good example and began removing accessibility barriers some time ago. We look together at the roadmaps of the two teams to find out which features will make the tools even more accessible in the future.
Go for the Gold: Extracting Honey for a Second Time at Seibert Media
Honey harvesting at Seibert Media, part two: by the end of this summer, our bees on the Seibert field had been busy again, which is why we – together with our beekeeper Tom – were able to harvest Seibert honey for the second time. In this article, you can find out how Tom converted our headquarters into an extractor room and what else you can do with the supposed waste products from the honey harvest.
Microsoft Teams and Social Intranet – a Dream Team Thanks to Linchpin
Be honest: How many different messengers or social media channels do you use every day for your communication? Even in companies, it is no longer uncommon to use several communication tools at once – after all, different teams have different requirements for such tools. But the more extensive the tool landscape, the more often there is chaos in communication and the more difficult it becomes to keep track of all company messages. Linchpin has addressed this problem by creating two shortcuts to Microsoft Teams that allow you to share Linchpin news in MS Teams and start chats in MS Teams from within Linchpin. We’ll show you how this works in this blog article.