A company wiki needs an custom design. And not as a nice optional extra, but as an absolutely essential component of a successful wiki project. There are sound reasons and convincing arguments for this.
A fundamental factor for the success of an enterprise wiki’s introduction is design optimization. This includes fine-tuning of the wiki’s online appearance, usability and navigation controls. In addition to this, guidelines (or templates) must be created for the actual wiki content to support productive and efficient work. This post covers the content design aspects most important to a company’s new wiki.
An enterprise wiki, intranet or knowledge base is most successful when many employees actively use it, driving a good return on your investment. Employees will rarely immediately or actively use their new wiki if their company only runs an automated introduction. A targeted wiki launch campaign can help to advertise the wiki, and create the best conditions for successfully establishing it throughout the company.