Category Archives: Innovation

The Virtual Agent in Jira Service Management and Other AI-Supported Features for ITSM Teams

Matthias Rauer
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The most extensive possible automation of service provision – and thus the streamlining of processes and faster processing of customer enquiries – is one of the central goals of modern IT Service Management. Atlassian’s ITSM software Jira Service Management supports this endeavour with a function that has now been rolled out on a large scale. The virtual agent is here! This tool is designed to help companies modernise internal and external customer support and make it more efficient with the help of AI technology.

Atlassian Together – a Work Management Suite for the New World of Collaboration

Matthias Rauer
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The world of work has changed and many companies are now organising themselves differently than before the pandemic, which has accelerated many developments – including the acceptance of distributed teams. The new product suite Atlassian Together steps up to support organisations in their transformation to an open, agile, transparent collaboration culture and to provide them with the appropriate toolset for modern collaboration in teams and across teams.

The MoSCoW Method: Intuitively Understandable Prioritizations – Also Visible in Jira

Matthias Rauer
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No team can do without meaningful prioritization of its upcoming tasks and work, even if it only acts reasonably efficiently and doesn’t want to rush past the needs of customers when developing a release or project. The MoSCoW method addresses the actual importance and relevance of a feature or story to a release or project, regardless of the amount of work required.

An Unexpected Journey – The draw.io Adventure Begins! (draw.io Adventures in Diagramming, Part 1)

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RPG fans and those who want to become one, watch out: Here we go! The unexpected journey of four disparate heroines and heroes starts in the offices of a company somewhere in the USA… Dive into the world of role-playing games, follow a team of four normal people (at least in the beginning) and get suggestions and tips from the draw.io team about diagrams, whiteboards and the best “Lord of the Rings” meme ever!

The WSJF Method for Prioritizing Work – and Integrating It in Jira with Awesome Custom Fields

Matthias Rauer
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As a rule, tasks and work need to be prioritized before they are scheduled for processing. Some less experienced teams might intuitively think that prioritizing a backlog is not a big deal: a simple discrete order seems to be a good approach. But as soon as things get a bit more complex, it fails. For larger scenarios, the WSJF method offers a proven alternative. Here is an introduction along with a way to map the WSJF in Jira.

An Unexpected Journey: Taking Teamwork with Diagrams (and draw.io) to a Magical Level!

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Do you know the movie “The Gamers” or are you familiar with “Pen & Paper” or “Role Playing”? If yes, this article is just right for you! If not, this article is also for you – because the draw.io team takes you on a journey into the world of adventure, magic, fantasy and heroines! In this new series of blog articles, you’ll have the chance to take part in quests alongside some atypical characters and learn about new finesses of diagramming.

How to Easily Create Checklists in Confluence

Joshua Brock
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There’s nothing more satisfying than checking things off a to-do list. While it’s true that Confluence has its own built-in to-do list in the form of Action Items, this is very bare-bones. With Checklists for Confluence, you can create and share much more elaborate checklists. You can even load and use them on your phone with a QR code!

“To invent, you need a good imagination and a pile of junk.” – Happy Inventors Day!

Olivia Finan
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Today is Inventors Day in the USA, and as an “inventor” of lots of Confluence and Jira apps, we thought we’d share a bit of information about this holiday and some of our better and less well-known apps, even some that didn’t make it onto the Atlassian Marketplace.