Making sure that IT incidents are systematically identified, effectively remedied and followed up in a structured way falls within the scope of IT Service Management. That is why ITSM requires modern incident management, which ideally comprises a cycle of five stages: Preparation, Detection and Alerting, Containment, Remediation, Analysis.
Category Archives: ITSM
Manage your Confluence Data Center Instance Wisely with Guardrails
Last year, Andrzej Kotas, Product Manager for Jira Data Center, announced product-based documentation and strategic recommendations designed to educate and help you avoid reaching a tipping point where your instance might start to experience performance impacts. In today’s blog, we discuss these so-called “Guardrails” for Confluence Data Center.
Properties for Confluence – a Lifesaver in Asset Management and Business Organisation
When you talk about running a business, people usually think about talking with exciting clients or creating new ideas and products, but often the more tedious part of running a business is forgotten: asset management. To make this tedious task (much) easier, Properties allows you to keep an automatically-updated overview of all your assets, so you have more time for those clients or coming up with the next must-have product!
5 Reasons Why ITSM Teams Rely on Jira Service Management Data Center
In today’s always-on world, it is more important than ever for ITSM teams to be able to offer fast and standardized services. To achieve this, companies that use Data Center as a deployment option should rely on Jira Service Management Data Center. Here are five reasons why companies choose this ITSM tool.
Integrating Confluence into Jira Service Management: How ITSM Teams Efficiently Handle Service Desk Requests
With the Confluence integration for Jira Service Management, not only will you save a lot of time when handling your service desk requests – your customers will also get direct access to the self-help assistance you provide.
Build Your Own Support Ticket System in Confluence Cloud
Every company that works with computers needs IT support. After all, once set up, computers don’t just sit there and do their jobs exactly the way they need to all the time. Or employees might need new hardware or software. Thankfully, there’s a way to create an IT support system in Confluence: with Properties!
7 Tips To Get Your ITSM Teams Ready for On-call
In ITSM, development, operations and support are no longer clearly separated, but go hand in hand. That’s why companies need to ensure that ITSM teams are actually operational when they’re on call. Here are 7 tips to help you do just that.