New pricing model for Jira Service Desk 2.0

Atlassian has responded to the feedback on its previous JIRA Service Desk pricing model. The pricing has changed to agent-based pricing plus the required JIRA user tier. Get started with three agents for $10/month. Teams with more than three agents pay $25 per agent per month. Each agent can serve unlimited customers. Whether you serve 100 or 100,000, customers are free.

How to properly escalate issues with Atlassian

Every company has individual needs regarding its internal systems, wants special features and finds bugs, that are unnoticed by other organisations, due to specific workflows. Atlassian listens to its customers and offers a variety of possibilities to report certain issues to the developer teams and to take forward the implementation. What you can do, if you want to escalate an issue, is shown here.

Tutorial: How to Create and Configure a Jira Project

In this video tutorial we will show you how you can create and configure a new JIRA Project. For an easy start, you should begin as simply as possible, thats why we chose the ‘Simple Issue Tracking’ as an example. To make sure that you have an uncomplicated JIRA experience, we will also give you a brief introduction in the different roles, permissions and the use of schemes.

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