Tag Archives: Atlassian

How to Improve Cross-functional Collaboration Between Business and Tech Teams

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There is often a systematic communication gap between the business and technical teams within a company. Ideally, they should form a dynamic, mutually complementary duo. By removing blockages and hurdles, making cross-functional collaboration easier, business and tech teams can create overarching alignment and deliver more customer value together.

15 Years as an Atlassian Partner – a Special Anniversary for Seibert!

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Anniversaries are always something very special – and of course a reason to celebrate! You look back at the past, perhaps smile at the thought of one or two anecdotes and look positively to the future. And that’s exactly how we feel today: Seibert has been an Atlassian partner since February 2009, exactly 15 years ago! In this blog article, we look back at our humble beginnings, our first successes and reveal the secret of who is behind the pseudonym “the guy with the microphone”.

Interaction between Jira and Confluence: 3 Examples of Effective Integration

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When teams use both Jira and Confluence, there are additional options that are suitable for boosting productivity, improving the visibility of information and reducing unpopular manual tasks. In this article, we show three examples of how Jira and Confluence can be used together to great effect.

Price changes for Atlassian Data Center and End of Support for Atlassian Server on February 15, 2024

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The new year brings two major changes at Atlassian, which will take effect on February 15, 2024: Not only will new prices for Data Center products apply, but support for Atlassian Server will also end. In this blog article, we take a closer look at what you can expect and show you how you can still benefit from the current prices.

The Virtual Agent in Jira Service Management and Other AI-Supported Features for ITSM Teams

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The most extensive possible automation of service provision – and thus the streamlining of processes and faster processing of customer enquiries – is one of the central goals of modern IT Service Management. Atlassian’s ITSM software Jira Service Management supports this endeavour with a function that has now been rolled out on a large scale. The virtual agent is here! This tool is designed to help companies modernise internal and external customer support and make it more efficient with the help of AI technology.

The Importance of Service Desk Automation in ITSM

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In an era of rapidly advancing technologies, efficient ITSM infrastructures are indispensable for companies. The service desk plays a key role in this as the central point of contact for IT services. However, if support requests are processed manually, it is often error-prone and resource-intensive. Service desk automation therefore offers a solution to eliminate errors and increase the efficiency and quality of IT services. From faster problem resolution to data-driven decision making, find out more about the benefits and key features of this innovative technology!