In late June of 2022, Andrzej Kotas, a product manager for Jira Data Center, announced to the Atlassian community an exciting development in documentation and recommendations for Data Center deployments of Atlassian Tools. The post introduced Jira and Confluence guardrails. In today’s blog, we’ll go over the list of guardrails for Jira.
As a rule, tasks and work need to be prioritized before they are scheduled for processing. Some less experienced teams might intuitively think that prioritizing a backlog is not a big deal: a simple discrete order seems to be a good approach. But as soon as things get a bit more complex, it fails. For larger scenarios, the WSJF method offers a proven alternative. Here is an introduction along with a way to map the WSJF in Jira.
Making sure that IT incidents are systematically identified, effectively remedied and followed up in a structured way falls within the scope of IT Service Management. That is why ITSM requires modern incident management, which ideally comprises a cycle of five stages: Preparation, Detection and Alerting, Containment, Remediation, Analysis.
Custom fields in Jira are a great thing: They allow individualization beyond the standard and enable adaptation to individual workflows and processes. At the same time, custom fields are quite an unwieldy topic for tech-savvy power users – but they are far too useful not to make more intensive use of the possibilities associated with them. What Jira lacks is true, intuitive management of custom fields. The app “Awesome Custom Fields” has set out to change that.
Last year, Andrzej Kotas, Product Manager for Jira Data Center, announced product-based documentation and strategic recommendations designed to educate and help you avoid reaching a tipping point where your instance might start to experience performance impacts. In today’s blog, we discuss these so-called “Guardrails” for Confluence Data Center.
In today’s always-on world, it is more important than ever for ITSM teams to be able to offer fast and standardized services. To achieve this, companies that use Data Center as a deployment option should rely on Jira Service Management Data Center. Here are five reasons why companies choose this ITSM tool.
With the Confluence integration for Jira Service Management, not only will you save a lot of time when handling your service desk requests – your customers will also get direct access to the self-help assistance you provide.
In ITSM, development, operations and support are no longer clearly separated, but go hand in hand. That’s why companies need to ensure that ITSM teams are actually operational when they’re on call. Here are 7 tips to help you do just that.
Atlassian is raising prices for Confluence and Jira software for Data Center and Server customers on February 15, 2023. The good news, however, is that you still have the opportunity to secure the old prices before then – or to initiate the switch to the Cloud. We give you an overview of the price changes and how you can best react to them.
How do IT teams organize themselves in your company? With the help of ITSM and ITIL or with DevOps? Or both? Neither? Companies often consider themselves to be either a pure ITSM or DevOps company – although the two approaches can also be combined well. But what exactly are the differences between ITSM, ITIL and DevOps? You can find the answer in this blog article.
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