Tag Archives: Atlassian

Inventory 24/7: What is IT Asset Management?

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It’s quite worrying if information about your company’s hardware and software assets – also known as IT assets – is not documented, managed and checked in a uniform way. But above all, it can cost your company a lot of money, because without good IT Asset Management, chaos reigns over the inventory and it is not uncommon for unnecessary purchases to be made. But what is IT Asset Management anyway? And how can it help you keep track of all IT assets, reduce costs and increase productivity?

Beyond ITIL – Alternative ITSM Frameworks and Their Differentiation

Matthias Rauer
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In modern IT Service Management, teams rely on frameworks that provide the appropriate processes and tools to define, set up, deliver, and continuously optimize their services. ITIL is the most popular approach in this context, virtually establishing itself as the standard in ITSM. However, several other frameworks aim to equip ITSM teams with systematic practices and processes. In this article, wee will comprehensively present four of them here and include the main differences to ITIL.

ISO/IEC 20000 as a Standard for ITSM Processes

Matthias Rauer
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In IT Service Management, many organizations want flexibility, standardization, and a procedural basis for achieving the highest possible quality, efficiency, and effectiveness of services. In the field of ITSM, there is a single globally recognized certification standard that entire organizations can achieve, ISO/IEC 20000, which demonstrably demonstrates, based on an objective assessment, that the organization reliably delivers ITSM services at the highest quality.

ITIL – Structure and Flexibility for ITSM Teams

Matthias Rauer
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Modern IT teams strive to effectively support the company’s business processes by offering their services and tasks in the form of standardised services. The keyword is: IT Service Management, or ITSM for short. In the transformation towards ITSM, teams can fall back on a number of supporting concepts. In this context, the ITIL framework has established itself as a de facto standard that helps to establish ITSM according to a systematic approach. What is behind it?

Atlassian Intelligence: How AI Features Take Atlassian Products to a New Level

Matthias Rauer
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We are seeing seismic shifts in the field of artificial intelligence these days. AI is poised to significantly change the way people work, and it has the potential to dramatically accelerate that work. Atlassian has been using machine learning to improve the user experience of its products for some time. Examples include personalised search results or recommendations when people are mentioned. At the recent customer and user conference Team ’23, Atlassian presented the new generation of AI technologies that are now being implemented in all Atlassian cloud products. This article shows you the possibilities.

What is IT Problem Management?

Matthias Rauer
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Today’s IT and software infrastructures are more complex than ever before. Therefore, it is inevitable that problems occur more frequently because surprises and unforeseen events always accompany complexity. IT incidents such as malfunctions or outages are unavoidable in organizations. That’s why modern ITSM teams have established systematic methods that ensure effective and efficient handling of incidents and their underlying problems. One of these approaches from the ITIL toolbox is problem management.

4 Barriers that Hinder Team Productivity – and How to Overcome Them

Matthias Rauer
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Achieving company-wide harmonisation and synchronisation of alignment so that all teams are working towards the same goals and pulling in the same direction is not a trivial task. In fact, it is more difficult today than ever before. The number of applications, the volume of information and the complexity we encounter every day are constantly increasing and creating barriers to team productivity.

Creative Thinking, How to Free up Your Brain’s Idea Generator with Checklists for Atlassian Confluence and Jira

Peter Melly
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It’s important to not fill your head with too many ideas and things to worry about, because as a Chinese legend teaches us, you can only generate fresh ideas when the “cup” of your brain is not filled to the brim already. Checklists for Confluence and Jira can help in this regard; they make sure you (and your colleagues) don’t need to memorize procedures, but can just check off items on a checklist that can be used again and again.

The 6 Pitfalls of the Atlassian Marketplace: What Should You Look out for When Choosing an App?

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The Atlassian Marketplace offers thousands of apps. That sounds great, but it also makes it difficult for customers to decide whether to purchase a particular app. Even if something like the number of installations or written reviews are helpful clues to get closer to a decision, caution is advised, because not every successful app is also the ideal solution for your business. We show you the 6 pitfalls of the Atlassian Marketplace and what you should look out for when choosing an app.