Tag Archives: Confluence

Knowledge Management in IT Service Management – It’s Enough to Invent the Wheel Only Once

Matthias Rauer

Nowadays, it is a known fact that knowledge within a company should not be lost if at all possible. Arguably, every organization strives to develop strategies to effectively preserve, process, and utilize knowledge for the future. This is especially true for ITSM teams. After all, IT Service Management is all about casting the tasks and activities of IT teams into standardized, reproducible services. It is essential to rely on established solutions to avoid starting from scratch repeatedly. Knowledge once acquired should not have to be reacquired elsewhere. Here is an introduction to the challenges and opportunities of modern knowledge management.

Atlassian Cloud: Price Adjustments in October 2023 and Product Adjustments in November 2023

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Atlassian has announced pricing adjustments for the Atlassian Cloud that will take effect on 18 October 2023. This involves changes to the list and benefit prices for certain cloud products. In addition, Atlassian is also limiting the execution of automations for Jira Cloud products. These automation limits will take effect on 1 November 2023. We’ll give you an overview of what changes you can expect.

Documentation from Jira to Confluence – How It Works with Autopage!

Matthias Rauer
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Documentation in software development is not exactly the greatest of joys for many teams. Nevertheless, the documentation of a software product must of course be as complete and comprehensive as possible. The app AutoPage has set out to take much of the pain out of manual documentation work for teams. It makes it possible to automatically create Confluence pages directly from Jira on which the current contents of the processes are documented. In this post, we’ll go through the initial setup of AutoPage step by step. Once you have done these things, your team can use Jira as usual – with the difference that the further development is now automatically mapped in Confluence.

Automate Content Management Tasks with Automation for Confluence

Matthias Rauer
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Imagine if humans had to consciously initiate and coordinate every breath. Oxygenation is vital, but fortunately our bodies have automated this process. We breathe reflexively and without our active intervention, and therefore we can fortunately invest our time and energy in other things. In the working world, there are similarly important functions that help keep things going, but no one likes to spend time thinking about them. It would be nice to build your own automated system that manages these important (and boring) processes largely on its own, wouldn’t it? That’s exactly what the new automation features for Confluence do.

New Features for Linchpin Intranet Suite and Essentials: A Look into the Future

Lukasz Pecherczyk
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Today, we’re looking into the Linchpin crystal ball to see which new features will be added in a few weeks, when Linchpin Intranet Suite 5.7 and Essentials 2.7 are released.

Atlassian Analytics: A New Foundation for Data-driven Decisions

Matthias Rauer
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For countless software, IT and business teams in tens of thousands of companies, Atlassian products are virtually essential for survival. But they’re not the only tools these teams use, of course. All of these systems produce vast amounts of data – and organisations need ways to turn that data into the right insights to drive good decisions. To support data-driven decision-making, Atlassian last year introduced a feature set called Atlassian Analytics, which has now outgrown the beta stage and is available in the cloud enterprise plans for Jira Software, Jira Service Management and Confluence.

Atlassian Intelligence: How AI Features Take Atlassian Products to a New Level

Matthias Rauer
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We are seeing seismic shifts in the field of artificial intelligence these days. AI is poised to significantly change the way people work, and it has the potential to dramatically accelerate that work. Atlassian has been using machine learning to improve the user experience of its products for some time. Examples include personalised search results or recommendations when people are mentioned. At the recent customer and user conference Team ’23, Atlassian presented the new generation of AI technologies that are now being implemented in all Atlassian cloud products. This article shows you the possibilities.

4 Barriers that Hinder Team Productivity – and How to Overcome Them

Matthias Rauer
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Achieving company-wide harmonisation and synchronisation of alignment so that all teams are working towards the same goals and pulling in the same direction is not a trivial task. In fact, it is more difficult today than ever before. The number of applications, the volume of information and the complexity we encounter every day are constantly increasing and creating barriers to team productivity.

Bye-bye, Wait Times: 6 Reasons Why You Should Use Timeslots for Events in Linchpin Intranet Suite

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Do you like standing in queues? No? Neither do we. For some types of corporate events – e.g. photos for the employee directory or pizza day in the canteen – it makes sense to divide the event into several time slots to avoid annoying waiting times. This is now very easy in Linchpin – thanks to the event time slots! Decide for yourself how many time slots you want to divide your event into, how many minutes a time slot consists of and how many of your colleagues are allowed to register per slot.