Overworked IT specialists, desperate users: first-level support is a necessary but extremely resource-consuming service in every company. The problem: IT professionals are hard to find, and when capacities are blocked by first-level requests, in the worst case, important projects can’t be started. If the company also uses Atlassian systems, support can be even more difficult, as this requires extra expertise. One possible solution: outsource first-level support. Seibert Media now offers customized service packages for this purpose.