In ITSM, development, operations and support are no longer clearly separated, but go hand in hand. That’s why companies need to ensure that ITSM teams are actually operational when they’re on call. Here are 7 tips to help you do just that.
How do IT teams organize themselves in your company? With the help of ITSM and ITIL or with DevOps? Or both? Neither? Companies often consider themselves to be either a pure ITSM or DevOps company – although the two approaches can also be combined well. But what exactly are the differences between ITSM, ITIL and DevOps? You can find the answer in this blog article.
As part of a recent edition of the Atlassian Enterprise Club Day(AEC) held at our office in Wiesbaden, Riada presents its powerful and sophisticated tool for enterprise service management, Insight for Jira.
When a company grows, new needs arise especially when it comes to the internal administration and organization of technical assets. Asset Tracker for Jira by our friends at Spartez makes ITSM easy, without needing to pay for any big and expensive ERP system.