Tag Archives: Jira Ops

Requirements for modern incident management: automation, transparency, structured learning

No software and no technical infrastructure is perfect: It’s not a question of “whether” there will be disruptions or outages but “when” and “for how long.” However, processes to solve such problems are often unstructured and not transparent for all stakeholders. Now Atlassian Opsgenie can help to take much of the sting out of such an incident with automated escalation levels and data reports for post-incident analysis.