Tag Archives: JIRA Service Desk

Atlassian Will Increase License Fees for Server Products from 2 October 2017

Atlassian price increase - invitation from Bastian Schmitt and //SEIBERT/MEDIA

From 2 October 2017, Atlassian will increase their license fees for their server product line by an average of around 10 percent. This price adjustment covers both initial licenses and support extensions for server products. Here are your options!

RSVP now: Add-on Discovery Day 2017 on September 11th 2017 in San Jose (USA)

It’s on! The first ever Add-on Discovery Day 2017 will happen on September 11th in San Jose. It’s the day before Atlassian Summit. If you are in San Jose on September 11th, please be quick to register. I am pretty sure, that this is the best option to spend the day. And we’ll be finished when the evening party for Atlassian partners starts. Read more about the event:

Collective Issue View for JIRA Service Desk: for Better Transparency and Customer Support

Collective Issue View for JIRA Service Desk on the Atlassian Marketplace

JIRA Service Desk does not have the built-in capability for users to see support questions from other users. In many situations, this would be useful – for example when multiple requests come from the same company or team. Collective Issue View, a new add-on from our JIRA development team fills this gap.

What JIRA 7 means for licensing

With JIRA 7, Atlassian gives individual teams in a company the exact products they need for their use. The license structure was broken up, three new products were created at the same time, and the use cases were changed. This applies to the tools JIRA, JIRA Agile and JIRA Service Desk. In this article, we explain how changes to JIRA licensing affect you and answer the most important questions.

Codeyard Building Blocks – Atlassian’s HipChat, Confluence, JIRA, Bitbucket and Bamboo together

Codeyard is our all-in-one-project solution for every Atlassian tool installed, configured and heavily used with your employees. It is a concept to launch approach that most product and service companies need to offer their customers to create value. Let’s talk about the Atlassian tool stack and how users can use it as a holistic solution to delivering value to customers (with or without software).