Tag Archives: Jira Service Desk

The Importance of Service Desk Automation in ITSM

The Importance of Service Desk Automation in ITSM - thumbnail

In an era of rapidly advancing technologies, efficient ITSM infrastructures are indispensable for companies. The service desk plays a key role in this as the central point of contact for IT services. However, if support requests are processed manually, it is often error-prone and resource-intensive. Service desk automation therefore offers a solution to eliminate errors and increase the efficiency and quality of IT services. From faster problem resolution to data-driven decision making, find out more about the benefits and key features of this innovative technology!

How to Service Management (Part 3) – How a Service Desk for HR Creates a Win-win Situation for Everyone

How to service management (part 3) - How a service desk for Human Resources (HR) creates a classic win-win situation for everyone involved - thumbnail

Requesting things from your HR department can be quite time-consuming and annoying. Who do you need to contact if you want to go on a workation? Or how do you book the pool car that your company provides for its employees? We’ll show you how we Seibert Media do this through our Service Desk in Jira Service Management.

Integrating Atlassian Server and Data Center into complex SSO environments

A while ago, I hosted Christian Reichert, founder and partner of resolution GmbH, in a webinar to learn more about this SAML-SSO solution and see a demonstration of the most important functions. So, how are Atlassian applications integrated into a complex environment with multiple IdPs, diverse domains and inconsistent user names? Learn how in this webinar!