The Atlassian Summit is the largest annual user conference run by the Australian software developer – more than 3,200 participants are attending this year. The opening keynote Innovation in Team Collaboration by co-founder Mike Cannon-Brookes and other leaders at Atlassian has just finished.
Tag Archives: Jira Service Desk
Collective Issue View for Jira Service Desk: for Better Transparency and Customer Support
JIRA Service Desk does not have the built-in capability for users to see support questions from other users. In many situations, this would be useful – for example when multiple requests come from the same company or team. Collective Issue View, a new add-on from our JIRA development team fills this gap.
What JIRA 7 means for licensing
With JIRA 7, Atlassian gives individual teams in a company the exact products they need for their use. The license structure was broken up, three new products were created at the same time, and the use cases were changed. This applies to the tools JIRA, JIRA Agile and JIRA Service Desk. In this article, we explain how changes to JIRA licensing affect you and answer the most important questions.
Codeyard Building Blocks – Atlassian’s HipChat, Confluence, JIRA, Bitbucket and Bamboo together
Codeyard is our all-in-one-project solution for every Atlassian tool installed, configured and heavily used with your employees. It is a concept to launch approach that most product and service companies need to offer their customers to create value. Let’s talk about the Atlassian tool stack and how users can use it as a holistic solution to delivering value to customers (with or without software).
Should I buy Atlassian stocks?
This article talks about whether and in which situations you may want to consider to buy Atlassian shares and gives you insights in our knowledge of the Atlassian ecosystem. It also talks about my personal plans as an investor.
Atlassian releases Jira Service Desk 2.5 – Reporting, Branding & Real-time Queues
Atlassian has just released version 2.5 of JIRA Service Desk. New features include better reporting, opportunities for customization and real-time queues. Find out more details of the updates in this post:
JIRA Service Desk 2.4: Automated Rules, Live Queues, Simple Branding, Rich Text for Comments
JIRA Service Desk is Atlassian’s help desk solution based on JIRA. It assists service and support teams in integrating inquiries in a systematic process. Here you can learn about the new developments of JIRA Service Desk version 2.4
New pricing model for Jira Service Desk 2.0
Atlassian has responded to the feedback on its previous JIRA Service Desk pricing model. The pricing has changed to agent-based pricing plus the required JIRA user tier. Get started with three agents for $10/month. Teams with more than three agents pay $25 per agent per month. Each agent can serve unlimited customers. Whether you serve 100 or 100,000, customers are free.