Tag Archives: jira service management

IT Service Management (ITSM) – The 5 Stages of the Modern Incident Management Cycle

9. March 2023 Ann-Sophie Crecelius

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Making sure that IT incidents are systematically identified, effectively remedied and followed up in a structured way falls within the scope of IT Service Management. That is why ITSM requires modern incident management, which ideally comprises a cycle of five stages: Preparation, Detection and Alerting, Containment, Remediation, Analysis.

5 Reasons Why ITSM Teams Rely on Jira Service Management Data Center

23. February 2023 Ann-Sophie Crecelius

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In today’s always-on world, it is more important than ever for ITSM teams to be able to offer fast and standardized services. To achieve this, companies that use Data Center as a deployment option should rely on Jira Service Management Data Center. Here are five reasons why companies choose this ITSM tool.

Time to Move to the Cloud – Atlassian Data Centers and Servers Will Become More Expensive in February 2023

18. January 2023 Judith Zelent

Time to Move to the Cloud - Atlassian Data Centers and Servers Will Become More Expensive in February 2023 - thumbnail

Atlassian is raising prices for Confluence and Jira software for Data Center and Server customers on February 15, 2023. The good news, however, is that you still have the opportunity to secure the old prices before then – or to initiate the switch to the Cloud. We give you an overview of the price changes and how you can best react to them.