Tag Archives: Jira

Atlassian Analytics: A New Foundation for Data-driven Decisions

Matthias Rauer
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For countless software, IT and business teams in tens of thousands of companies, Atlassian products are virtually essential for survival. But they’re not the only tools these teams use, of course. All of these systems produce vast amounts of data – and organisations need ways to turn that data into the right insights to drive good decisions. To support data-driven decision-making, Atlassian last year introduced a feature set called Atlassian Analytics, which has now outgrown the beta stage and is available in the cloud enterprise plans for Jira Software, Jira Service Management and Confluence.

ITIL – Structure and Flexibility for ITSM Teams

Matthias Rauer
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Modern IT teams strive to effectively support the company’s business processes by offering their services and tasks in the form of standardised services. The keyword is: IT Service Management, or ITSM for short. In the transformation towards ITSM, teams can fall back on a number of supporting concepts. In this context, the ITIL framework has established itself as a de facto standard that helps to establish ITSM according to a systematic approach. What is behind it?

Atlassian Intelligence: How AI Features Take Atlassian Products to a New Level

Matthias Rauer
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We are seeing seismic shifts in the field of artificial intelligence these days. AI is poised to significantly change the way people work, and it has the potential to dramatically accelerate that work. Atlassian has been using machine learning to improve the user experience of its products for some time. Examples include personalised search results or recommendations when people are mentioned. At the recent customer and user conference Team ’23, Atlassian presented the new generation of AI technologies that are now being implemented in all Atlassian cloud products. This article shows you the possibilities.

Ignition Sequence Start, Liftoff with Checklists for Confluence and Jira, the Ultimate Checklist App

Peter Melly
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During the Apollo 11 mission in July 1969, an error message occured. And when things go wrong in such a high-stakes mission, they can go horribly wrong. Astronauts wouldn’t be able to come back to Earth. But thanks to the fact that the ground crew had checklists to work through when the error flashed up, they knew exactly what to do. And that’s why checklists are so important. They make sure you don’t forget anything when the stakes are high.

What Types of Checklists Teams Use and What They Expect from Checklist Tools (Spoiler: Atlassian Confluence and Jira Integration)

Matthias Rauer
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In every company, countless activities take place day in and day out that have already been processed many times in this or a similar form. And yet, in the same companies, many things go wrong. That’s why teams work with checklists. They explain how routine processes work. They map standardized processes that have been thought through beforehand so that they can subsequently be processed as efficiently and seamlessly as possible. But not all checklists are the same. And not all checklist tools are equal.

Practical Workaround for Jira Cloud: Re-empty the Resolution Field

Matthias Rauer
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When a task reaches its final state in Jira Cloud, its Resolution field is given a value and Jira assumes that the task’s lifecycle is over. But what if the task is reopened, perhaps because it was accidentally closed? Unfortunately, the Resolution field is not automatically cleared. A workaround based on Jira Automation from the Atlassian community provides a remedy.

The WSJF Method for Prioritizing Work – and Integrating It in Jira with Awesome Custom Fields

Matthias Rauer
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As a rule, tasks and work need to be prioritized before they are scheduled for processing. Some less experienced teams might intuitively think that prioritizing a backlog is not a big deal: a simple discrete order seems to be a good approach. But as soon as things get a bit more complex, it fails. For larger scenarios, the WSJF method offers a proven alternative. Here is an introduction along with a way to map the WSJF in Jira.

How to Easily Create Checklists in Confluence

Joshua Brock
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There’s nothing more satisfying than checking things off a to-do list. While it’s true that Confluence has its own built-in to-do list in the form of Action Items, this is very bare-bones. With Checklists for Confluence, you can create and share much more elaborate checklists. You can even load and use them on your phone with a QR code!

Awesome Custom Fields: An Important Jira Feature Has Become More Accessible and Understandable

Matthias Rauer
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Custom fields in Jira are a great thing: They allow individualization beyond the standard and enable adaptation to individual workflows and processes. At the same time, custom fields are quite an unwieldy topic for tech-savvy power users – but they are far too useful not to make more intensive use of the possibilities associated with them. What Jira lacks is true, intuitive management of custom fields. The app “Awesome Custom Fields” has set out to change that.