Tag Archives: knowledge management

Knowledge Management in IT Service Management – It’s Enough to Invent the Wheel Only Once

Nowadays, it is a known fact that knowledge within a company should not be lost if at all possible. Arguably, every organization strives to develop strategies to effectively preserve, process, and utilize knowledge for the future. This is especially true for ITSM teams. After all, IT Service Management is all about casting the tasks and activities of IT teams into standardized, reproducible services. It is essential to rely on established solutions to avoid starting from scratch repeatedly. Knowledge once acquired should not have to be reacquired elsewhere. Here is an introduction to the challenges and opportunities of modern knowledge management.

Building an Onboarding Portal in Confluence with Blueprint Creator Templates

Content Marketing with Blueprint Creator in Confluence

Confluence is the perfect solution for your knowledge management and documenting tasks. Teams and companies also need knowledge management and documentation, and that’s why these are the main use cases for Atlassian’s collaboration software and wiki platform. Alternatively, there are several other interesting scenarios where Confluence can also be used sensibly and profitably, including HR processes such as onboarding and training new employees.

Scroll Documents: Professional document management for Confluence

Scroll Documents is Confluence app developed by our friends at K15t which adds modern document management processes to Confluence. With Scroll Documents, you can easily combine extensive, multi-page content into your documents and you can manage them all as individual content units. Shannon Meehan and Anshuman Dash from K15t join me in a webinar to chat about the features, use cases and advantages of using Scroll Documents in Confluence.

Migration strategies for Confluence, intranets and corporate wikis

Existing intranet and wiki systems in all companies are filled with content. When it comes to launching a new Confluence system or a Confluence-based intranet such as Linchpin, many customers want their existing information to be transferred to the new environment and want a fool-proof and efficient migration strategy.

Social intranet – Bring cloud services like Google G Suite, Salesforce, SAP, and others together

Linchpin Logo

When a developer uses Google’s leading technology to create a personalized intranet – wouldn’t that be immediately superior to Atlassian’s relatively sluggish technology? You’d think so, but this was not the case! And our customers agree – Linchpin is still the central integration point for all of these new cloud services.