When considering a staff intranet solution, it’s difficult for many organisations to define their exact requirements. This is because, quite simply, there are too many. It’s not unusual for the problem to appear overwhelming and difficult to solve. Parsec Pacific was asked by a customer recently to help them define their user requirements for a new staff intranet. The organisation has about 5000 staff and provides education services to about 40,000 school aged children, and were already using a mixture of technologies to provide some staff intranet services but it wasn’t working effectively.