Tag Archives: Seibert Media

What is Service Request Management? – 8 Best Practices to Handle Service Requests Efficiently

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No matter whether you need access to the new software, want to request a well-deserved holiday or would like to reset your password – all of these service requests will need to be handled by your IT team. To fulfil your request as quickly and efficiently as possible, good Service Request Management is needed. In this blog article, you will find out what exactly this is and which best practices have emerged.

Quality Management Features In Properties for Confluence

Joshua Brock
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With the modern-day workforce often being completely remote or a hybrid form of remote and in-office, quality management becomes more difficult. You can’t always pick up the phone or walk to someone’s desk. To be able to see “who did what and when” in Confluence, Properties now lets you view certain changes in the metadata so you don’t have to wait for that colleague from overseas to come online anymore.

Women in Tech Night 2023 – Samia Rabah – My Transition from Software Developer to Cloud Engineer

Joshua Brock
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Samiah Rabah has had an interesting journey in the tech field, and transitioned from Software Developer to Cloud Engineer. Before that, she was a Data Science intern, Backend Software and Full Stack Developer. During our Women in Tech Night in March of 2023, she described her experience transitioning from developer to DevOps while consistently wondering “there has to be a better way to do this!”.

Ignition Sequence Start, Liftoff with Checklists for Confluence and Jira, the Ultimate Checklist App

Peter Melly
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During the Apollo 11 mission in July 1969, an error message occured. And when things go wrong in such a high-stakes mission, they can go horribly wrong. Astronauts wouldn’t be able to come back to Earth. But thanks to the fact that the ground crew had checklists to work through when the error flashed up, they knew exactly what to do. And that’s why checklists are so important. They make sure you don’t forget anything when the stakes are high.

Agile is a State of Mind – Call for Sessions for the Tools4AgileTeams 2023

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“Agile is a state of mind” will be the motto again from 30 November to 1 December: Tools4AgileTeams 2023 is on the horizon! Of course we want to offer the Agile community a conference with everything the Agile heart desires: keynotes, workshops, games, discussions, hands-on sessions, networking and much more. And now it’s your turn: the call for sessions is open! This means that you can now submit your ideas for a presentation or whatever format you want, as long as it is about teamwork, leadership, product management, service management, at scale or modern work in an agile environment. And of course, we’ll also tell you where to get the much sought-after tickets for T4AT.