Our services relating to the operation of Atlassian software such as Jira, Confluence, Bitbucket & co. are so popular and in-demand that we have decided to make our emergency services exclusive to those customers that have purchased an operation package with us. Here we look at some of the experiences that prompted us to make this decision.
JIRA Service Desk is Atlassian’s help desk solution based on JIRA. It assists service and support teams in integrating inquiries in a systematic process. Here you can learn about the new developments of JIRA Service Desk version 2.4
Every company has individual needs regarding its internal systems, wants special features and finds bugs, that are unnoticed by other organisations, due to specific workflows. Atlassian listens to its customers and offers a variety of possibilities to report certain issues to the developer teams and to take forward the implementation. What you can do, if you want to escalate an issue, is shown here.