Every company that works with computers needs IT support. After all, once set up, computers don’t just sit there and do their jobs exactly the way they need to all the time. Or employees might need new hardware or software. Thankfully, there’s a way to create an IT support system in Confluence: with Properties!
Tag Archives: user support
Why Outsourcing First-level Support Can Make Everyone Happy in the End
Overworked IT specialists, desperate users: first-level support is a necessary but extremely resource-consuming service in every company. The problem: IT professionals are hard to find, and when capacities are blocked by first-level requests, in the worst case, important projects can’t be started. If the company also uses Atlassian systems, support can be even more difficult, as this requires extra expertise. One possible solution: outsource first-level support. Seibert Media now offers customized service packages for this purpose.